S.No. | ITEM | TIME LINE |
1 | Redressal/Disposal of staff grievances/representations received in different portals like Single Window Cell, CP-GRAM, Nivaran (including cases of Re-Fixation, Seniority, MACP, arrears, Promotion etc.) | 30 Working Days from receipt of Application |
2 | Personal interview with DRM | Same Day (If DRM is not available, then interview will be with ADRM concerned.) |
3 | Compassionate Appointment. | Cases Approved at Divisional Level - 90 Days. Cases Requiring Approval from HQ: 60 Days in Division + 30 Days in HQ |
4 | Payment of Settlement Dues | Superannuation: On date of retirement VRS/Death/Resignation: 60 Days (for non- disputed cases only) |
5 | Promotion through Selections and Suitability | Within one year of issue of previous panel |
6 | NOC for own request transfer including mutual transfer | Disposal of Application within 15 Working Days of receipt (Either forwarding of application or rejection of case) |
7 | Sending call letters to candidates selected through RRB and RRC Including verification of panel from RRB/RRC | Within 30 Working Days of operation of panel. |
8 | a) Approval of various types of Advances/Loans b)Disbursal of Advances/Loans & Arrears after approval | Administrative Sanction within 7 Working Days. With salary in the next billing cycle (as applicable). |
9 | P.F Withdrawal | Administrative approval of competent authority within 7 working days of receipt of application.
Disbursal to be done within 7 days from the date of approval. |
10 | Issue of P.F. Statement | Same Day |
11 | Viewing of Service Record. | Once a year |
12 | N.O.C for Higher Education, Property Transaction, Passport, deputation | 14 Working daysfrom receipt of Application where vigilance clearance is not required & 30 Days in other cases |
13 | Disposal of D&AR Cases | Major-150 Days Minor-31 Days |
14 | Issue of Pass/PTO | 1 Working Day |
15 | Sanction & Payment of CTG/OT/TA | Sanction within 45 Working Days from date of receipt of claim from employee Disbursal to be done with salary in the next billing cycle (as applicable) |
16 | Provision of Essential Amenities for staff | Provision of Ladies Toilet and Changing Room in offices were there are more than 5 female employees working -By March 2018 |
17 | Whitewashing of office buildings(including Station) Filtered Water for identified/nominated offices. Funs and Desert coolers in identified/nominated offices. Provision PC & internet connectivity as per stipulated norms. | Every year Within 60 days of issue of charter Within 60 days of issue of charter
Within 6 months of issue of charter
|
18 | Disposal of Leave applications | a) Casual Leave : 1 Working Day b) LAP/Maternity Leave/ Paternity Leave :7 Working Days c) Ex-India :30 Working Days |
19 | Issue of Seniority List | One Every Year |
