·PRS(Rail Head) is installed at13 stations with 14 counters.
ITR,BRD,TMR,G,RJN,CWA,MFR,BTC,KP,WSA,DGG,NIR & SEY
·POST PRS is in operation at08 locations with 08 counters.
Dindori, Khairagarh, BRD(HO), Ayodhya Nagar, CWA(HO), Baihar, Shankar Nagar, Gadchiroli.
·PRS(Non Rail Head) is in operation at03 locations with 5 counters.
MIB, GRC(KP), Lakhnadon & Air port Nagpur.
·UTS-cum-PRS is installed at36 stations with 36 counters.
AGN,TRO,SKS,CAF,MUL,RTK, NAB,BMP, WRI,SASR, URR, SNV, AJU, SYE,SONE, KLZ, KGE,GNS,KRBO, KAV,KPKD,LTA, TRDI, KUHI, DEW, GNL, HDM, GBRI, BRA, KNHN, TARSA, KHAT, BURGI, GRG, KELOD &CID
·PRS-cum-UTS is installed at12 stations with 12 counters.
RTK, BRD, TMR, TRO, G, BTC, AGN, DGG, WSA, NAB, CAF, CWA
·UTShas been installed at 60 locations of 79 counters.
·CCTVhas been installed at 10 locations i.e RJN, BRD, ITR, KP, TMR, DGG, BTC, G, CWA & MIB.
·09 stations namely CWA, ITR, KP, RTK, URR, DGG, RJN, BRD, G & BTC have been declared as “ADARSH” station
·ATVM provided at 12 stations i.e G, ITR, RJN, CWA, BTC, BRD, KP, DGG, TMR, WSA, AGN & TRO.
·ATVM Facilitator has been provided at G, ITR, RJN, CWA, BTC, BRD, KP, DGG, TMR, WSA, AGN & TRO.
·Versatile ATVM has provided at G, RJN & ITR
·WVM provided at 04 stations i.e G ( 4 Nos.), RJN (1 No), DGG ( 1 No.) & BRD ( 1 No.). Contract terminated vide JGM/CS/IRCTC/ South Central Zone’s letter No. 2016/IRCTC/ SCZ/1/WVM/Cluster No.134/R & NGP Dvn dt.05.03.2020
·WVM Proposed at ITR, CWA, & BTC.
·79 POS installed at 28 stations/Post PRS/NRH.
·STBA-Station Ticket Booking Agents have been appointed at 27 stations.Viz. HTT, BTL, GNS, JTR, SAL, KT, GNL. GDM, DKS, K, MUA, PMS, RSM, MUP, TAR, HDM, KGE, WRI, AJU, KWN, CHCR, RRL, MNU, GJ, BRA, `ROL & KOC.
·JTBS- Jan Sadharan Ticket Booking Sewak are functional, at 07 locations, BRD-1, G-5 & WSA-1.
·BRAILLE SIGNAGE provided at G, ITR, BRD, RJN, DGG, CWA, KP, BTC, AGN, TMR, CAF, RTK & NIR.
·Baby feeding corner provided at G, RJN, DGG, BRD, ITR, CWA, BTC & NAB.
·Provision of portable ramp for Persons with Disabilities (Divyagjan) at Itwari , Kamptee, Bhandara Road, Tumsar Road, Gondia, Dongargarh, Rajnandgaon, Chhindwara, Balaghat, Wadsa, Nagbhir & Chandafort Railway stations.
·Child play corner installed in waiting room of GONDIA, BHANDARA ROAD, KMAPTEE & CHHINDWARA.
Plastic Bottle Crusher machines have been provided at 07 stations i.e. Rajnandgaon, Gondia, Dongargarh, Itwari, Kamptee, Ramtek & Chandafort stations.