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         Complaint Policy

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Complaint Policy

1.Complaint from public, various administrative authorities, NGOs, etc. are important sources of information for identification of vigilance related issues in the Railways. Complaints to thevigilance are thus meant to result in punitive action against the erring public servant(s). Relief as such in the matter to the complaint is o­nly incidental to the vigilance action. Redressal ofgrievances vis-a-vis Government organizations or public sector enterprises should not be the focus of complaints to the vigilance.

2.Complaint can be lodged o­nly against Railway officials over which Chief Vigilance Officer, South East Central Railway has jurisdiction. The vigilance department has no jurisdiction over private individuals and other Government department. Therefore, please do not lodge complaints against officials of these organizations to the Chief Vigilance Officer, South East Central Railway.

3.   The complainant should note:

                       (1) The pre-requisite for investigation of a complaint, barring certain exceptions is that the complaint should be signed and should contain the name and address of the complainant.

                      (2)Any complaint that does not bear the name and address of the complainant is an anonymous complaint. A complaint which does not bear the full particulars of the complainant or is unsigned or is not subsequently acknowledged by a complainant as having not been made is a pseudonymous complaint. The vigilance department will not entertain both anonymous and pseudonymous complaints.

                          (3)   The Vigilance Department will not entertain or inquire into any disclosure –

§in respect of which a formal and public enquiry had been ordered under public servant's enquiries act, 1850 or

§in respect of a matter which has been returned for enquiries under the commission of enquiries act, 1952.

iv.       Complaints sent on e-mail should contain the postal address and mobile/telephone number of the sender. Otherwise, it will be treated as anonymous/ pseudonymous complaint and filed.

4.    If the complainant for valid reasons desires that his identity be withheld while processing the complaint, the complaint may be addressed to Secretary, Central Vigilance Commission, New Delhi and should be superscribed "Complaint Under the Public Interest Disclosure" o­n the envelop.

   5.Complaint should be addressed directly to the SDGM & Chief Vigilance Officer, South East Central Railway. Complaints marked to a large number of functionaries are not normally pursued by the Chief Vigilance Officer.

   6.O­nly those complaints which are against officials within the jurisdiction of the Chief Vigilance Officer, South Central  Railway and have allegations of corruption will be investigated.

   7.Other complaints will either be filed or will be referred to the department concerned for necessary administrative action.

   8.Complaints must be specific and contain factual details, verifiable facts and related matters. It should not be vague or contain sweeping general allegations.

  9.Chief Vigilance Officer will not entertain unnecessary correspondence in the matter, but will ensure that the complaints are investigated and action taken to its logical conclusion.

  10.In case the complaint is found to be motivated or vexatious, the Chief Vigilance Officer shall be at liberty to take appropriate steps.

Source : South East Central Railway CMS Team Last Reviewed : 06-12-2021  

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