Indian Railway main logo
Search :
Increase Font size Normal Font Decrease Font size
Find us on Facebook View Content in Hindi
National Emblem of India

About Us

Passenger Services

News/Press Release

Recruitment

Tenders

Supplier Information

Contact Us/Other info



 
Bookmark Mail this page Print this page
QUICK LINKS

                                  

Better Human Resource Polices are the best way to motivate  railway employees to work and creating learning and performance based culture, focusing on health, well-being  and treating employees  with respect and dignity. The Personnel Department of Bilaspur Division is looking after the needs of 17294 on roll employees and treating them as a good customer of Personnel Department by quoting the Mahama Gandhi’s  words on customer…  “A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.

With this Gandhian concept, Personnel Department of Bilaspur Division is committed to serve the railway employees  as it meant for them  only.  As the customers of Personnel department are - working railway employees, railway  pensioners and job seekers, every step is taken to improve the work culture of Personnel department as ‘customer friendly’ and improved service delivery. In addition to the important work of Personnel Department viz.  Man Power Planning, Recruitment, Training and Development, Transfer, Seniority, Dealing with Trade Union, Monitoring of Court Cases, Performance Appraisal, Promotions and Demotions, Guidance on Disciplinary matters, Wage and Salary administrations, Settling Industrial Disputes,  Management of Schools, Incentives and Financial aids, Settlement and Pension,  Arranging Post retirement benefits and  Grievance Redressal of Pensioners, Setting up and maintenance of Welfare Activities, Issue of Passes to Railway employees and retired railway employees, the prime obligation of Personnel department is to handle Grievance Redressal Monitoring System, which has been accepted and  appreciated by each and every one.  The basic principle of grievance redressal system is that the patient hearing to employees’ problems and try to solve their problems in a professional way and promised level  of service delivery.  Wide publicity has given to create awareness regarding the various redressal  mechanism among the employees particularly employees working  in remote area. Officers and employees of Personnel Department are working efficiently and carefully in order to mitigate the staff grievance. Grievance Camp led by an APO at remote locations for running and non-running staff separately are being held frequently in Bilaspur Division.

 




Source : South East Central Railway CMS Team Last Reviewed on: 08-07-2015  


  Railnet Mail Login | Admin Login | Site Map | Contact Us | RTI | Disclaimer | Terms & Conditions | Privacy Policy Valid CSS! Valid XHTML 1.0 Strict

© 2016  All Rights Reserved.

This is the Portal of Indian Railways, developed with an objective to enable a single window access to information and services being provided by the various Indian Railways entities. The content in this Portal is the result of a collaborative effort of various Indian Railways Entities and Departments Maintained by CRIS, Ministry of Railways, Government of India.